FAQ

Please reach us atsales@embellished.inif you cannot find an answer to your question.
I need more details about a product. Can I talk to someone?

Definitely yes! You can call/message/whatsapp us on our contact number or email us and we’ll be glad to assist you.
Can I pre-order a product that is out of stock?

Do drop us an email with the product code and color option and we will let you know as soon as it’s available again. 
Will the polish/plating of this jewelry wear off eventually? Will it turn dark after a while?

We do not guarantee that the golden/silver polish of the artificial (metal alloys based) jewelries will last forever. However with proper care, handling and storage you can make the polish last longer. Please read our Jewelry Care tips. 
How can I check if you deliver to my pin code?

As long as your area has a pin code; we can definitely deliver to you. So relax and shop to your heart's content and leave the delivery to us. 
Do you offer Cash-on-delivery?

 Yes we do. 
When will I receive my product?

We dispatch within 4 working days of receiving your order and it gets delivered within 3 working days after dispatch. So you should receive your product between 4 – 7 business days.  
Do you ship out of India?

Yes, we do. Drop us a message or email mentioning the products and your country and we will get back to you with the best possible shipping rates. 
The product I ordered is damaged. What do I do now?

Do not worry. Although we pack each product very carefully, it is possible that it may get damaged in transit. Get in touch with us; and we will do our best to repair/replace the item or refund your money. Please read our Returns and Refund policy for the detailed process. 
What is 92.5 Sterling Silver? Is it pure silver?

Sterling Silver is an alloy of silver containing 92.5% silver and 7.5% of other metals, usually copper.

Fine silver, e.g. 99.9% pure silver is too soft for producing functional objects; therefore the silver is usually alloyed with copper to give it strength.
How do I clean Silver jewelry?

Here’s a simple, safe and effective home remedy for cleaning your precious silver jewelry. Line the bottom of a bowl with aluminium foil. Place half a teaspoon of baking soda and equal amount of salt in the bowl. Add hot water to the bowl. Stir. Place your silver jewellery in the water. Make sure it is submerged completely and is in contact with the aluminium foil. Wait for 10 mins. You will see flakes of black tarnish coming off the silver jewellery. Wash it with plain water and wipe it dry. And it’s good as new!